Frequently asked questions
Where can I buy tickets?
You can purchase tickets via our website or at our box office on site. Cash and cards will be accepted at the box office and our food stands.
What time do gates open and when does the film start?
Check each event information for gate opening times.
How many people per car?
Is food & drink available to buy?
How do I get to the event?
What should I bring?
You'll need a vehicle with a working FM radio in order to hear the movie. A printed version of your @ the flix ticket is required for entry or you can show it on your phone. We recommend taking a screenshot as signal may be patchy. We'd also recommend wrapping up warm, as it will be more eco friendly to not to run idol engines. It's likely to be cold at night, so warm clothes, blankets, pillows and a hot water bottle are all great ideas. Remember, animals aren’t permitted and neither is alcohol.
Are 4x4s and people carriers permitted?
Yes, these vehicles will be accommodated in a dedicated area. Please note, no vans, coaches or commercial vehicles are permitted.
Are there toilets on site?
Of course! These include accessable toilets and baby changing facilities.
How do I hear the movie?
You need to have an FM radio (in-car or handheld) to hear the movie. Details of the frequency will be provided on arrival.
Is this suitable for kids?
Yes! Bear in mind, some of the movies are rated 15 or 18, so parental discretion is advised.
Can I bring my pet?
Yes, well behaved dogs are welcome.
What if the weather's bad?
If there's a little rain, just turn on your windscreen wipers! In the unlikely event of extreme weather conditions, please check our Facebook page for updates before setting off.
What happens if the event is cancelled?
We’ll only cancel the event in extreme circumstances. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.
If the event is cancelled, can I get a refund?
If the event is cancelled for any reason, your ticket will be refunded by @ the flix via your original payment method within 7-10 working days.
I can’t make my time slot, can I get a refund?
Unfortunately tickets are non-refundable and non-exchangeable.
How will you provide a safe environment to allow for social distancing?
We know how important it is to maintain social distancing right now so we’ve made sure we will lay out the cinema to conform with Government guidelines and ensure we have lots of space for everyone. Cars will be parked with sufficient space around them. We are advising guests to stay in their vehicle during the full experience and to only exit to use the toilets or in case of emergency.
What happens if we go into lockdown again and the event can’t take place?
If any of our events are not able to safely take place, we will operate a full refund policy including booking fees for all customers. We want to ensure all our customers that they can book with confidence and not have to worry if their ticket money will be returned in case of the event not continuing. All customers can be assured that they are in safe hands.
What do we do with rubbish?
As we are trying to operate with a small as possible team to ensure the safety of staff we are asking that all guests take their rubbish away with them and do not dispose of it at the event. This helps us in not having our staff touching the waste or collecting it. Please be considerate and remove your own rubbish.
What happens if COVID-19 forces the event to be cancelled?
In the event that COVID-19 forces the event to be cancelled all customers will receive a refund.