Frequently Asked Questions

In the event that COVID-19 forces the event to be cancelled all customers will receive a refund.

You can purchase tickets via our website or at our box office on site. Cash and cards will be accepted at the box office and our food stands.

NB £10 of the ticket price is box office charge.

Check each event information for gate opening times.

We do not limit numbers within a vehicle as long as everyone is safely in their seats.

We will have a range of classic cinema food, snacks and drinks such as:
 
Hot Dogs
Popcorn
Loaded Nachos
Fries
Pick n Mix
Soft drinks
 
You will be able to order direct to your car via an app. You will receive a flyer on entry with instructions on how to download the app and how to order to your car.

You’ll need a vehicle with a working FM radio in order to hear the movie. A printed version of your @ the flix ticket is required for entry or you can show it on your phone. We recommend taking a screenshot as signal may be patchy. We’d also recommend wrapping up warm, as it will be more eco friendly to not to run idol engines. It’s likely to be cold at night, so warm clothes, blankets, pillows and a hot water bottle are all great ideas. 

Yes, these vehicles will be accommodated in a dedicated area. Please note, no coaches or commercial vehicles are permitted.

Of course! These include accessable toilets and baby changing facilities.

You need to have an FM radio (in-car or handheld) to hear the movie. Details of the frequency will be provided on arrival.

Yes! Bare in mind, some of the movies are rated 15 or 18, so parental discretion is advised.

Yes, well behaved dogs are welcome.

If there’s a little rain, just turn on your windscreen wipers! In the unlikely event of extreme weather conditions, please check our Facebook page for updates before setting off.

We’ll only cancel the event in extreme circumstances. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

If the event is cancelled for any reason, your ticket will be refunded by @ the flix via your original payment method within 7-10 working days.

Unfortunately tickets are non-refundable and non-exchangeable.

We know how important it is to maintain social distancing right now so we’ve made sure we will lay out the cinema to conform with Government guidelines and ensure we have lots of space for everyone. Cars will be parked with sufficient space around them. We are advising guests to stay in their vehicle during the full experience and to only exit to use the toilets or in case of emergency.
 
Entry will be checked by scanning your ticket through your car window to ensure no interaction between staff and customers is required. All of the procedures we have put in place have been planned with our team of Health and Safety experts to ensure that we can effectively operate a safe experience for all. We will have hand sanitiser stations outside each toilet location, plus additional hand sanitiser at the catering points. All our staff will receive extensive training around the appropriate safety procedures for maintaining the highest levels of hygiene.
 
This includes regular hand washing, as well as the use of appropriate levels of PPE when preparing, serving and delivering food and beverages. Our managers will be making sure that our teams are delivering the best, safest service to you at all times. Maintaining the safety of our staff and guests is our main priority. A clean, comfortable experience will be provided for all who attend.
 
We will continue to monitor Government guidance as the rules may change if the country goes into a different phase. If any changes are made to the Social Distance measures that will impact the event, we will inform customers via email and social media.

If any of our events are not able to safely take place, we will operate a full refund policy including booking fees for all customers. We want to ensure all our customers that they can book with confidence and not have to worry if their ticket money will be returned in case of the event not continuing. All customers can be assured that they are in safe hands.

As we are trying to operate with a small as possible team to ensure the safety of staff we are asking that all guests take their rubbish away with them and do not dispose of it at the event. This helps us in not having our staff touching the waste or collecting it. Please be considerate and remove your own rubbish.